01 / Inbox
One support inbox for every brand you run.
Each brand keeps its own support address, sender name and customer portal. Your team answers all of them from one place.
Priced per brand, not per seat. In early access.
02 / What you get
A support desk that knows you run more than one business.
- support@yourbrand.com
A support address per brand
Customers write to the brand and get answers from that same address, under its own name and signature.
- All brands
One shared inbox
Every brand's tickets sit in one list. Filter by brand, status or assignee, and search across all of them.
- In-Reply-To
Conversations that stay together
A customer's reply joins the ticket it belongs to and reopens it if it was solved. Agents see that customer's other requests beside it.
- Note
Internal notes
Leave a note for a teammate on any ticket. Notes are never emailed and never shown to the customer.
- Saved
Saved replies
Write an answer once and reuse it, for one brand or for all of them.
- Portal
A portal for each brand
Customers follow their requests on a page for that brand only. They sign in with a link sent to their email, so there is no password to remember.
03 / Setup
Keep your email where it is.
You don't move your mailboxes or change mail provider. Deskrana works beside what you already use.
support@yourbrand.com→support@deskrana.yourbrand.com→ticket
Add a few DNS records
They go on a subdomain such as deskrana.yourbrand.com, so your existing mail is untouched.
Forward your support address
One forwarding rule at your mail provider sends new email to Deskrana, where each message becomes a ticket.
Invite your team
Each person gets an emailed invitation and picks their own password. You choose who is an admin and who is an agent.
04 / AI agent
In development
An AI agent for each brand.
We are building an agent that drafts replies, sorts incoming tickets and answers simple questions. It will use only that brand's documents and past answers, so one brand's information never appears in another's replies.
05 / Trust
Built so one client never sees another's mail.
- Each client's data is kept apart, and the database itself refuses a record that crosses accounts.
- Passwords and sign-in links are stored only as hashes.
- Attachments are always served as downloads, so an uploaded file can't run in your browser.
- People join a team only through an invitation sent to their own mailbox.
06 / Pricing
Pay for brands, not for people.
A part-time helper costs as much as a full-time one, so teams share logins or leave people out.
Invite everyone who answers customers. The price follows the brands you support.
Deskrana is in early access and we set up each new client ourselves. Tell us how many brands you run and we'll send you a price. Ask for a price
07 / Contact